Firstly, I would like to thank everyone at Gibson Kerr for their efforts in my case against the University. Specific thanks and appreciation are due to Karen Sutherland; her tirelessness and methodical efforts are a credit to herself and your company.
Initially, my appeal appeared to have very little chance of success. I often felt down and unenthusiastic about the case, but Karen’s eagerness certainly inspired me to keep fighting. In fact, Karen could see that I was unmotivated and negative, and was often forced to become a motivational speaker to convince me to keep going.
Karen reviewed a lot of material in relation to this case and went to great efforts to fully understand the fine detail. Her diligence identified a number of procedural failings by the University which allowed the case to be won.
Everything was done with transparency, and she was able to break down and explain complex legal matters in a way that allowed me to constantly understand what was going on.
As a person, Karen was particularly warm to deal with. She was always ready to answer my questions and also quick to contact myself if there was something she needed to clarify or resolve. She had a great understanding of the case and enthusiasm in dealing with it. I am particularly impressed by how sensitively and empathetically she handled speaking to my Mum, who was rather emotional. Yet, she was also firm when she could hear the enthusiasm disappear from my voice, and after few motivational words I would feel reenergised.
I would have no hesitation in highly recommending Karen and your firm. And I’d like to reiterate my heartfelt thanks and gratitude to Karen and Gibson Kerr for winning this case against very strong odds.
